Citibot Lets Your Local Government Respond to Texts With A Smart Chatbot

“I grew up with a lot of privilege, which included being able to get a quick phone call back from city government because of my last name... Your average citizen obviously has not been afforded that privilege.”
— Bratton Riley, co-founder of Citibot

Entrepreneur Bratton Riley is political royalty in his hometown of Charleston — he is the son of Joseph P. Riley Jr., the former mayor of the city of Charleston for 40 years, making Joseph one of the longest-serving mayors in the country.

“When I was kid, I literally grew up in City Hall. Now as an adult and engaged citizen, I really appreciate all that local government does for citizens and the relationship of proximity between local government and its citizens,” says Riley. “I grew up with a lot of privilege, which included being able to get a quick phone call back from city government because of my last name,” says Riley. “Your average citizen obviously has not been afforded that privilege.”

Upon discovering chatbot technology a couple of years ago, Riley knew this was his opportunity to share the same connectivity he grew up with, with other citizens.

“That was my thinking when I started the company — let’s make local government more accessible and responsive to everyone by enabling anyone to send a text message to them and AI-driven technology can respond to them in real-time, anytime.” The technology has the capability to be connected to SMS and Facebook Messenger, as well.

Text-based chatbot Citibot allows citizens to connect with their local government, both city or county, report issues and ask questions in a conversational manner.

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