SXSW 2019: Nation’s Mayors Consider Who's Left Behind Online

By Zach Quaintaince, GovTech.com

AUSTIN, TEXAS — Digital inclusion has increasingly become a vital focus for municipal governments in recent years as more services migrate online, with cities rapidly moving their processes from paper-based to digital.

The risk, however, becomes that segments of a city’s population will be left behind, lacking access, willingness, or the ability to embrace new technologies. At the Civic I/O event Friday during South by Southwest, this issue and the associated challenges took center stage, with an entire room of mayors from across the country discussing their jurisdictions’ challenges, progress and prospects for fostering digital equity.

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