Posts tagged city web portal
Government Agencies Call on Chatbots to Improve Customer Experience | Oracle Blogs

Chatbots, those popular computerized personal assistants already hard at work answering customers’ questions in the retail, banking, and utilities industries, now are popping up in government to make citizen services more accessible.

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What a Digital City Hall Could Be

Anyone with a smartphone knows that even the coolest-looking app will go unused if it fails to meet the user's needs. The same is true for a newly launched or redesigned government website: Attractiveness and basic functionality -- new fonts, formatting and navigation tools -- are necessary but will fail to accomplish their purpose if they are not supported by addressing the underlying issues that can make accessing government services so cumbersome.

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